Refund and Returns Policy

Refund Policy

At Sixtin.in, we want our customers to be fully satisfied with their purchase. If for any reason you are not completely happy with your order, please review our refund policy below.

1. Eligibility for Refunds

  • We offer refunds on resin jewellery, artificial jewellery, and home decor items within 7 days from the date of delivery, provided the items are in their original condition.

  • Custom orders or personalized items are non-refundable, unless they arrive damaged or defective.

2. Conditions for Return & Refund

  • To be eligible for a return, the item must be unused, undamaged, and in the original packaging.

  • You must contact us within 7 days of receiving the item, explaining the reason for the return.

  • Any items returned that do not meet these conditions will not be eligible for a refund.

3. Damaged or Defective Items

  • If the product is damaged or defective upon arrival, please contact us immediately with photos of the damaged item and packaging.

  • We will offer you a full refund or send a replacement based on your preference.

  • Damaged or defective items should be returned within 7 days of receipt for processing a refund.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our customer support team at sixtin2123@gmail.com with your order number and reason for return.

  2. Attach photos of the item (if applicable) for inspection.

  3. Once your return request is approved, we will send instructions for how to return the item.

  4. Refunds will be processed once the item is received and inspected.

5. Refund Process

  • Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

  • Refund processing may take 5-10 business days depending on the payment method used.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in the case of damaged or defective items.

  • Original shipping charges are non-refundable.

7. Exchange Policy

  • If you wish to exchange an item for a different size or style, please reach out to our customer support team. Exchanges are only accepted if the item is unused, undamaged, and in its original packaging.

8. Contact Us

If you have any questions or concerns regarding your order or this refund policy, please feel free to contact us at sixtin@2123@gmail.com.

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